Singapore Airlines 4+

App does not even open!

So so disappointing.. for a premium airline, the SQ app has consistently had issues and experience breaking bugs over the years, across both app software versions and multiple generations of hardware. The latest issue? Despite re-installing the app, closing all my other phone apps, and performing a hard reset of my phone, the SQ app can’t even load and automatically crashes.

Please guys, develop an app which does not bring down the SQ brand. Hire the best developers and maintain the software with a dedicated dev team (certainly given your premium ticket pricing you should have the margins to do this) so you can maintain a consistent and positive user experience!

Developer Response ,

Hi there, thank you for reaching out and providing us with your feedback. Appreciate if you could email sq_mobile@singaporeair.com.sg with more details so that we can assist you. Thank you.

Not intuitive on an iPhone 6S

Sorry but sad to say, trying to confirm and check in via the Singapore Airlines app wasn’t as simple as I thought it would be. The user experience, where touching and typing in your details was difficult and it kept on sending me back to the starting page. When I tried to type in my airline frequent flier program, in this case Krisflyer and my membership number, it kept on flashing red, saying that my membership doesn’t exist! This is so wrong because at the home page, my Krisflyer number is on the top profile page. So can Singapore Airlines pls look into this? For an organization that claims service as top priority, I think those who are in charge of this customer interface should really try it themselves. SQ Quality and a customers experience and first contact, in this case the app for check-in, should be top priority. Pls look into it and I do expect an answer. With regards

Slight improvement needed

Great app, and pretty nice layout. Would suggest some improvement: 1. The auto-data entry with those information stored, and load into the field needs to be improved. Example, phone with +65 followed by the 8 digits number always take in the +65 which causes error. 2. Keyed in my spouse telephone number for emergency contact, but each time I take a flight it still request it. 3. Lastly, please improve the speed of response further would be good. 4. Maybe, add in a flight review/comments section link to the flight we take, to praise the flight attendant which are great. Otherwise, this app is great. 5. Add in suggestion box to improve SIA, reward with gift, miles, free flights for implemented suggestion. Thanks SIA.